At Aajizi, we carefully prepare and ship every order to ensure that your products reach you safely. This Shipping Policy explains our shipping process, delivery timelines, tracking, and what to expect after placing an order.

1. Shipping & Delivery

We currently offer shipping to customers across India and internationally.

All orders are shipped with our trusted shipping partners, including FedEx, depending on the destination and shipping requirements.

We offer free shipping on all orders, with shipping costs incorporated into the product price.

2. Delivery Timeline

Our estimated delivery time is:

35–45 days

This delivery timeline applies to both domestic and international orders.

The estimated timeline may vary depending on factors such as product availability, order processing, destination, customs procedures, carrier operations, holidays, weather conditions, or other circumstances beyond our reasonable control.

Because many of our products are handmade and may require careful preparation before shipping, some orders may require additional processing time.

3. Order Processing

Orders are carefully checked and prepared before shipment.

Once your order has been processed and handed over to the shipping carrier, you will receive a shipment confirmation email containing your tracking information.

4. Shipment Confirmation & Tracking

Once your order has been shipped, we will provide a tracking number through email or other applicable communication channels.

Tracking information may take some time to become active after the shipment has been handed over to the carrier.

You can use the tracking information provided to follow the progress of your shipment.

5. International Shipping

Aajizi accepts orders from customers outside India.

International deliveries may be subject to additional procedures depending on the destination country. Delivery timelines for international orders may also be affected by customs clearance, local regulations, or carrier requirements.

Any applicable customs duties, import taxes, tariffs, or other charges imposed by the destination country may be the responsibility of the customer, where applicable.

6. Delays

The 35–45 day delivery period is an estimated timeframe and not a guaranteed delivery date.

While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances outside our control, including:

• Customs clearance

• Carrier delays

• Weather or natural events

• Holidays

• Transportation disruptions

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

7. Lost or Damaged Shipments

We take reasonable care to ensure that products are properly prepared and packaged before shipment.

If your order arrives damaged, appears to have been mishandled, or does not arrive within a reasonable period after the expected delivery window, please contact us at contact@aajizi.com with your order number and relevant details.

Where appropriate, we will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

For damaged products, please retain the original packaging and provide clear photographs and videos of the product and packaging when contacting us. This information may be required to assist with a shipping claim or product assessment.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

If an order cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, additional shipping or re-delivery costs may apply.

Please contact us as soon as possible if you need to correct your shipping information after placing an order.

9. Delivery Confirmation

A shipment may be considered delivered when the shipping carrier’s tracking system records the package as delivered to the address provided with the order.

If your tracking information shows that a package has been delivered but you have not received it, please contact us at contact@aajizi.com so that we can assist you in investigating the delivery with the carrier.

10. Shipping & Returns

Shipping and delivery are separate from our Refund, Return & Cancellation Policy.

If you receive a product that is defective, damaged, incorrect, or significantly different from its listing, please refer to our Refund, Return & Cancellation Policy for information about eligibility and the return process.

11. Contact Us

If you have questions about shipping, delivery, or tracking, please contact us at:

Aajizi
Email: contact@aajizi.com

Please include your order number whenever contacting us about an existing shipment so that we can assist you more efficiently.