Welcome to Aajizi. These Terms & Conditions govern your access to and use of www.aajizi.com, including browsing the website, creating an account, purchasing products, and using our services.

By accessing or using Aajizi, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Refund, Return & Cancellation Policy.

If you do not agree with these Terms, please do not use our website or services.

1. About Aajizi

Aajizi is an e-commerce platform focused on authentic Indian handmade products, initially offering handcrafted carpets and gradually expanding into other Indian handicrafts across the Fashion and Home Décor categories.

We aim to connect customers with authentic Indian craftsmanship and make these products accessible to customers in India and around the world.

2. Eligibility

By using Aajizi or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.

• The information you provide to us is accurate and complete.

• You will use the website only for lawful purposes.

If you are using Aajizi on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

3. User Accounts

Certain features of Aajizi may require you to create an account.

You are responsible for:

• Providing accurate and up-to-date information

• Keeping your login credentials confidential

• Maintaining the security of your account

• Notifying us if you suspect unauthorized access to your account

You are responsible for activities carried out through your account unless the activity occurred because of a security issue that was not caused by your failure to protect your account credentials.

Aajizi reserves the right to suspend or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colours, prices, and other information displayed on Aajizi are accurate and up to date.

However, because many of our products are handmade, minor variations in colour, texture, pattern, weave, finish, or dimensions may occur.

Such variations are a natural characteristic of handmade craftsmanship and should not automatically be considered defects.

Product photographs may also appear slightly different depending on your device, display settings, lighting, and photography conditions.

We reserve the right to correct errors, update product information, modify product availability, or discontinue products at any time.

5. Product Availability

All products are subject to availability.

Although we make reasonable efforts to maintain accurate inventory information, a product may occasionally become unavailable after an order has been placed.

If we are unable to fulfil an order, we may cancel the affected order and provide an appropriate refund for any amount already paid.

6. Pricing

Product prices displayed on Aajizi are subject to change without prior notice.

The applicable price for an order is the price displayed at the time the order is placed, subject to correction of any obvious pricing or technical errors.

Where applicable, taxes and other charges will be displayed during the purchasing process.

Aajizi currently offers free shipping, with applicable shipping costs incorporated into product pricing.

7. Orders

Placing an order on Aajizi constitutes a request to purchase the selected products.

An order is not considered finally accepted until Aajizi confirms the order and is able to fulfil it.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:

• Product unavailability

• Incorrect product or pricing information

• Suspected fraudulent or unauthorized transactions

• Errors in order information

• Technical or system errors

• Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been received, we will process an appropriate refund.

8. Payments

Aajizi uses third-party payment service providers to process payments.

Depending on the customer’s location and available payment methods, payments may be processed through services such as Razorpay, PayPal, or Payoneer.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Aajizi does not directly store complete payment-card information on its own servers.

Payment processing may be subject to the terms and privacy policies of the applicable payment service provider.

9. Order Cancellation

Customers may request cancellation of an order at any time before the order has been shipped.

Once an order has been shipped, it cannot be cancelled. However, the product may qualify for a return under our Refund, Return & Cancellation Policy.

For complete cancellation and refund conditions, please refer to our Refund, Return & Cancellation Policy.

10. Shipping and Delivery

Aajizi currently ships to customers in India and internationally.

Our estimated delivery timeline is 35–45 days. This is an estimated timeframe and is not a guaranteed delivery date.

Delivery may be affected by factors including customs procedures, carrier delays, weather, holidays, transportation disruptions, and other circumstances outside our reasonable control.

Once an order has been shipped, customers will receive tracking information where available.

For complete shipping information, please refer to our Shipping Policy.

11. Returns and Refunds

Returns and refunds are governed by our Refund, Return & Cancellation Policy.

Generally, eligible returns are accepted within 15 days of delivery only where the product is defective, damaged, incorrect, or significantly different from its product listing, subject to the conditions specified in that policy.

Because our products are handmade, minor variations that are characteristic of handmade craftsmanship are not necessarily grounds for return.

Please review the Refund, Return & Cancellation Policy before purchasing.

12. Customized and Personalized Products

Some Aajizi products may be customized or personalized according to customer requirements.

Customized or personalized products are generally not eligible for return or refund unless they are defective, damaged, incorrect, or materially different from the specifications agreed with the customer.

Customers are responsible for carefully reviewing customization details before confirming an order.

13. International Orders

Aajizi accepts orders from customers outside India.

International orders may be subject to customs procedures, import requirements, duties, taxes, tariffs, or other charges imposed by the destination country.

Where applicable, such charges may be the responsibility of the customer.

Customers are responsible for providing accurate delivery information and complying with applicable laws and requirements in their destination country.

14. Intellectual Property

All content available on Aajizi, including but not limited to:

• Brand name and logo

• Text

• Product descriptions

• Photographs

• Graphics

• Website design

• Videos

• Original artwork

• Page layouts

• Other visual and written materials

is owned by or licensed to Aajizi and is protected by applicable intellectual property laws.

You may access and use the website for personal and lawful purposes.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit Aajizi’s content without our prior written permission.

15. User Reviews and Content

If Aajizi allows customers to submit reviews, photographs, comments, or other content, you are responsible for ensuring that the content you submit is truthful, lawful, and does not infringe the rights of another person.

You must not submit content that:

• Is fraudulent or misleading

• Is unlawful or defamatory

• Contains abusive or offensive material

• Infringes copyright, trademark, privacy, or other rights

• Contains malicious software or harmful material

• Attempts to promote unrelated products or services

By submitting content to Aajizi, you grant Aajizi a non-exclusive, royalty-free, worldwide right to use, reproduce, display, and publish that content for purposes related to operating, promoting, and improving our business, subject to applicable law.

16. Acceptable Use

You agree not to use Aajizi to:

• Violate any applicable law or regulation

• Commit fraud or engage in deceptive activity

• Attempt to gain unauthorized access to the website or its systems

• Introduce malicious software or harmful code

• Interfere with the operation or security of the website

• Collect or misuse information belonging to other users

• Copy or exploit website content without authorization

• Use the website for activities that could harm Aajizi, its customers, or other users

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

17. Third-Party Services and Links

Aajizi may use or provide access to third-party services, including payment providers, shipping providers, analytics services, social media platforms, and other external services.

The use of these services may be subject to their own terms and privacy policies.

Aajizi may also contain links to third-party websites. We are not responsible for the content, security, availability, or privacy practices of third-party websites.

18. Website Availability

We make reasonable efforts to keep Aajizi available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from security vulnerabilities.

The website may occasionally be unavailable because of maintenance, technical issues, updates, security measures, or circumstances beyond our reasonable control.

19. Disclaimer

Aajizi makes reasonable efforts to provide accurate information about our products and services.

However, we do not guarantee that all website content will always be completely accurate, current, or error-free.

Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded or limited under applicable consumer protection laws.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Aajizi will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted under applicable law.

Where permitted by law, Aajizi’s liability relating to a particular purchase will generally be limited to the amount paid by the customer for the product giving rise to the claim.

21. Privacy

Your use of Aajizi is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using Aajizi, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection and other mandatory laws.

Any dispute will be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

23. Changes to These Terms

Aajizi may update these Terms & Conditions from time to time to reflect changes in our business, services, website, or applicable legal requirements.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of Aajizi after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

24. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

Aajizi
Email: contact@aajizi.com

For questions relating specifically to privacy, shipping, returns, or refunds, please refer to the relevant policy or contact us using the email above.