At Aajizi, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have regarding your personal information when you visit or use our website, create an account, contact us, or purchase products from Aajizi.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Aajizi, we may collect the following information:

Personal Information

When you create an account, place an order, contact us, or otherwise interact with our website, we may collect:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Account information

• Order and transaction details

• Information you provide when contacting us

We do not directly collect or store your complete credit card, debit card, or other payment-card details on our servers. Payments are processed through third-party payment service providers.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• General website usage and interaction information

• Referring pages and similar technical information

This information helps us understand how our website is used, maintain security, and improve our services.

Cookies and Similar Technologies

Aajizi uses cookies and similar technologies to enable essential website functionality, remember preferences, understand website usage, and improve the overall user experience.

We may also use cookies or similar technologies associated with analytics and advertising services.

You can manage or disable cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

2. How We Use Your Information

We use personal information for purposes including:

Processing and Fulfilling Orders

We use your information to:

• Process and confirm purchases

• Arrange payment processing

• Ship and deliver your orders

• Provide order-related updates

• Handle returns, refunds, and customer service requests

Managing Your Account

If you create an account, we use your information to maintain your account, provide access to account features, and manage your orders and preferences.

Providing Customer Support

We use information you provide through our website, email, WhatsApp, contact forms, or other communication channels to respond to your questions, requests, and concerns.

Improving Aajizi

We use technical and usage information to understand how visitors interact with our website, identify problems, improve website functionality, and develop a better shopping experience.

Security and Fraud Prevention

We may use information to protect Aajizi, our customers, and our systems against fraud, unauthorized access, misuse, and other security threats.

Advertising and Analytics

We may use analytics and advertising technologies, including Google Analytics and Google Ads, to understand website performance, measure advertising effectiveness, and improve our online presence.

Where applicable, these services may collect information through cookies or similar technologies in accordance with their own privacy policies and settings.

3. Payment Services

Aajizi uses third-party payment service providers to process payments.

Depending on the payment method and customer’s location, payment services may include Razorpay, PayPal, and Payoneer.

When you make a payment, relevant information may be shared with the applicable payment provider to process and complete the transaction.

Aajizi does not directly store complete payment-card information on its own servers.

Payment providers may process information in accordance with their own privacy policies and terms.

4. Shipping and Delivery

To fulfil orders, we may share necessary customer information, such as your name, phone number, and shipping address, with our shipping and delivery partners, including FedEx.

This information is shared only to the extent reasonably necessary to deliver your order and provide related shipping services.

5. WhatsApp and Other Communication Services

Aajizi may use WhatsApp to communicate with customers regarding enquiries, orders, delivery, support, or other customer-initiated communications.

If you choose to communicate with us through WhatsApp, information shared through that service may also be subject to WhatsApp’s own privacy policy and terms.

Our website may also contain social media features or links, including integrations related to platforms such as Facebook and Instagram. These services may collect information according to their respective privacy policies.

6. Contact Forms

If you contact Aajizi through a website contact form, such as Contact Form 7, we may collect the information you voluntarily provide, such as your name, email address, phone number, and message.

We use this information to respond to your enquiry and provide customer support.

7. Information Sharing

We do not sell or rent your personal information.

We may share limited personal information with trusted third-party service providers when necessary to operate our business, including:

• Payment processors

• Shipping and delivery providers

• Website hosting and technical service providers

• Analytics and advertising service providers

• Communication and customer-support services

• Other service providers that help us operate Aajizi

These parties receive only information reasonably necessary for the services they provide.

We may also disclose information where required by applicable law, regulation, legal process, or a lawful request from a competent authority.

8. International Data Transfers

Because Aajizi serves customers in India and internationally and uses certain third-party service providers, your information may be processed or stored outside India.

Where personal information is transferred internationally, we seek to use appropriate safeguards and service providers that are required to handle information in accordance with applicable laws and their contractual obligations.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your information.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally permitted

• Withdraw consent where processing is based on consent

• Request information about how your personal data is being processed

• Raise a concern or complaint regarding the handling of your personal information

To exercise a privacy-related right or make a request, contact us using the details provided below.

Some requests may be subject to applicable legal requirements or exceptions.

12. Account Deletion

If you have an Aajizi account, you may request deletion of your account and associated personal information by contacting us at contact@aajizi.com.

Certain information may need to be retained where required by law, for legitimate business purposes, to complete outstanding transactions, resolve disputes, prevent fraud, or maintain necessary financial and transaction records.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external services.

This Privacy Policy applies only to information collected or processed by Aajizi. We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party service you use.

14. Children’s Privacy

Aajizi’s website is intended for general users and is not specifically directed at children.

We do not knowingly seek to collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When significant changes are made, we may provide an appropriate notice on our website or through other reasonable means.

The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern regarding the handling of your personal information, you can contact us at:

Aajizi
Email: contact@aajizi.com

We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.