At Aajizi, we want you to be satisfied with your purchase. Because our products are handmade and may have unique characteristics, we encourage you to carefully review the product description, dimensions, images, materials, and other details before placing an order.

This policy explains when an order can be cancelled, returned, or refunded and the conditions that apply.

1. Order Cancellation

You may request cancellation of your order at any time before the order has been shipped.

To request a cancellation, please contact us at contact@aajizi.com as soon as possible and provide your order number.

Once an order has been shipped, it cannot be cancelled. However, if the product qualifies for a return under this policy, you may request a return after delivery.

If your cancellation is approved before shipment, the eligible refund will be processed to the original payment method.

2. When Can You Return a Product?

Aajizi accepts returns within 15 days of delivery only when the product:

• Is defective or damaged

• Is the wrong product

• Is materially different from the product description or listing

• Has a significant issue that was not disclosed in the product listing

Returns are not accepted simply because you changed your mind, no longer want the product, or do not like its appearance after receiving it.

Because many of our products are handcrafted, minor variations in colour, texture, pattern, dimensions, or finish may occur and are not necessarily considered defects. Such variations are part of the nature and character of handmade products.

3. Reporting Damaged or Incorrect Products

If your order arrives damaged, defective, incorrect, or significantly different from its listing, please contact us within 3 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• A short video showing the issue, where applicable

• Photographs of the packaging if it was damaged during delivery

This information helps us assess the issue and determine the appropriate resolution.

Please do not use, wash, alter, repair, cut, install, or otherwise modify the product before contacting us about a potential return.

4. Condition of Returned Products

To qualify for a return, the product must generally be:

• Unused

• Unwashed or untreated

• Undamaged, except where the damage is the reason for the return

• Unaltered or modified

• Returned with its original packaging, tags, and accessories where applicable

Products that have been used, altered, washed, repaired, damaged after delivery, or otherwise modified may not be eligible for a refund.

5. How to Request a Return

To request a return:

Step 1 — Contact Us

Email contact@aajizi.com within the applicable return period with your order number and details of the issue.

Step 2 — Provide Evidence

For damaged, defective, incorrect, or significantly different products, provide the requested photographs and videos.

Step 3 — Return Approval

Our team will review your request. If the return is approved, we will provide you with return instructions.

Step 4 — Ship the Product

Unless otherwise agreed, the customer is responsible for arranging and paying for return shipping.

We recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.

6. Return Shipping Costs

For approved returns due to a change of mind or personal preference, return shipping costs are the responsibility of the customer. However, Aajizi generally does not accept returns for these reasons.

Where the return is due to a product being defective, damaged, incorrect, or significantly different from its listing, Aajizi may provide an appropriate resolution, which may include reimbursement of reasonable return shipping costs where applicable.

The original shipping charge paid at the time of purchase is not refundable, except where required by applicable law or determined otherwise by Aajizi for an eligible product issue.

7. Refunds

Once an approved returned product is received and inspected, Aajizi will determine whether the product qualifies for a refund.

If approved, the refund will normally be initiated within 3 business days after the returned product has been received and the return has been approved.

Refunds will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.

8. Exchanges and Replacements

Aajizi does not generally offer product exchanges.

However, in cases involving a defective, damaged, incorrect, or significantly different product, we may, at our discretion and subject to product availability, offer a replacement or another appropriate resolution instead of a refund.

Replacement availability cannot be guaranteed.

9. Customized and Personalized Products

Customized or personalized products are generally not eligible for return or refund, unless the product is defective, damaged, incorrect, or materially different from the specifications agreed with the customer.

Because customized products are created specifically for an individual customer, please carefully review and confirm all customization details before placing your order.

10. Sale and Discounted Products

Sale and discounted products remain subject to this Refund and Return Policy unless the product listing clearly states otherwise.

A discounted product may still qualify for a return or refund where it is defective, damaged, incorrect, or significantly different from its description, subject to the conditions of this policy.

11. International Orders

Aajizi accepts orders from customers outside India.

International customers may request returns under the same eligibility requirements described in this policy.

Unless the return is required because the product is defective, damaged, incorrect, or significantly different from its listing, the customer is responsible for applicable return shipping costs, customs charges, duties, taxes, and other costs associated with returning the product.

International refunds may take additional time depending on the payment provider, banking system, currency conversion, and applicable regulations.

12. Non-Returnable Situations

A return or refund may be refused where:

• The return request is made after the applicable return period

• The product has been used or altered

• The product has been damaged after delivery through customer handling

• The product has been washed, treated, repaired, or modified

• The product is returned without required accessories or components

• The issue is only a minor variation that is characteristic of handmade products

• The product was customized or personalized, except where it is defective, damaged, incorrect, or materially different from the agreed specifications

13. Handmade Product Variations

Aajizi offers handmade and artisan-crafted products. Natural variations in colour, texture, pattern, weave, finish, or dimensions may occur between individual products.

These variations are a natural part of handmade craftsmanship and should not automatically be considered defects or grounds for a return.

Where a product has specific dimensions, materials, colours, or other characteristics that are important to the purchase, we make reasonable efforts to describe them accurately on the product page.

14. Refunds for Unavailable or Cancelled Orders

If Aajizi is unable to fulfil an order after payment has been received, we will notify you and provide an appropriate refund for the affected order.

The refund will normally be initiated within 3 business days of the cancellation or confirmation that the order cannot be fulfilled.

15. Policy Changes

Aajizi may update this Refund, Return & Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any updated version will be published on this page along with a revised “Last Updated” date.

We encourage customers to review this policy before making a purchase.

16. Contact Us

For cancellation, return, refund, or product-related queries, please contact:

Aajizi
Email: contact@aajizi.com

Please include your order number in your email so that we can assist you more efficiently.